Sign Up/Sign In [top]
What is ProMotive.com?
ProMotive.com is an online marketplace for Pros, "Bros" and other VIPs who have significant sales influence within personal and professional communities. This site allows influencers to join teams of professionals and brand enthusiasts like you to receive special discounts from Brands who want your help talking up their products and retailers.
Can anyone be a part of ProMotive.com?
While anyone can register to join ProMotive.com, all members will likely be a type of sales influencer on this list in order to join Teams and receive discounts from Brands.
How can I sign up for ProMotive.com?
Signing up for ProMotive.com is easy. Click here to start registering. After entering your email address you will be prompted to create a Member ID and Password and fill out some basic Profile information to allow you to join Teams and get Brand discounts.
I have a code, how do I use it?
If you have been given a code to automatically join a Team simply start by going to ProMotive.com and enter your email address and the code you received in the place provided.
What if my code is not working?
If your code does not work contact the organization you received the code from or Contact Us and one of our customer service representatives will be glad to help.
Why do I need a Profile?
Our brands value experts in their fields and real sales influencers. By filling out your Profile you can let those Brands know who you are and your relative importance. For instance a ski Brand might offer discounts to those members in a ski patrol team but not to fishing guides.
I forgot my password…
Go to ProMotive.com and click "Lost Password". A temporary password will be emailed to you. If you're still having trouble, Contact Us and we will help you to access your account.
How do I change my Member ID, Password, and/or email?
Use the 'My Profile' link (when you are signed into ProMotive.com) to manage your Member ID, Password and/or email address. If you're still having trouble, Contact Us and we will help you to manage your account.
Joining Teams [top]
I've been waiting for approval for a Team for a while now.
Application approval can take several weeks for some Teams. If several weeks have passed, try contacting the Team administrator directly. To find their contact information, Sign In and find their Team homepage by going to Teams and searching for the Team. The contact information should be listed on the Team homepage. If it has been several weeks and you have not heard from the Team administrator, or the contact information is missing, please Contact Us and one of our service representative will help you out.
I can't find any Teams to join…
Invitations to join Teams are offered based on your Profile. Update your Profile for more Team Invites.
What if my Team or Organization is not on ProMotive.com?
If you are a member of a Team or Organization and you think that your Team or Organization should be on ProMotive.com please Contact Us. ProMotive.com regularly reviews applications for new Teams and Organizations. (Note: ProMotive.com will require that a member of the Team or Organization function as the Team administrator.)
Can I start a Team on ProMotive.com?
There are two ways you could start a team on ProMotive.com. If you represent a Manufacturer, Retailer or Member Organization, please Contact Us and we will work with you to develop a solution. If you are a sales influencer who belongs to a group, the best way to start a new Team is to begin a relationship with a Brand manufacturer and have them sponsor your Team on ProMotive.com by Contacting Us.
What if a Brand that my Team gets discounts for is not on ProMotive.com?
ProMotive.com has been created to facilitate the communications and product seeding programs between Pros like you and Brands. We are building our collection of Brands. Please have someone at the Brand Contact Us about joining ProMotive.com, and let us know who may be calling by Contacting Us.
I'm a Manufacturer and I'd like to offer my products on ProMotive.com, how can I?
Getting started with ProMotive.com is easy. Many of the leading brands in Sporting Goods and related industries have been with us since the beginning and have found it a great place to host employee purchase programs as well as offer exclusive discounts to VIPs. Contact Us today for more information about these services.
Store Access [top]
Why do I get a message telling me that my primary email account has not been verified?
Check your Profile to be sure the email address you provided during Sign Up is correct and complete. If not, click "Manage" (within Profile/email) and make any necessary changes.
The product I'd like to buy is currently 'Out of Stock'. How often do the Manufacturers replenish their stores?
Each Manufacturer's store on ProMotive.com is updated when they have new inventory information, for many this is each evening. If the product you desire becomes available, it will appear in the store when updated. If the product remains 'Out of Stock', you could click the "Is your item out of stock?" link that appears on each product page. We will let the Manufacturer know that the item you wanted was out of stock. This will help the Manufacturer expand their inventory/product offering in the future.
Where's my order?
The Manufacturers on ProMotive.com ship all orders on behalf of ProMotive.com. Each Manufacturer is different, but orders typically take 2-4 weeks to process and ship.
Before contacting ProMotive/3point5.com or the Manufacturer, check your credit card or bank statement. If you have been charged, it is likely the order has been processed and will ship shortly.
Is it possible to change an order once it has been placed?
Orders cannot be altered once they have been submitted to the Manufacturer for fulfillment.
My order is 'Pending Approval'. What does this mean?
Order status: 'Pending Approval' means that someone at your Organization/Team/Retailer has been emailed to review and 'Approve' your order. Once your order has been approved, ProMotive.com will instantly submit the order to the Manufacturer for fulfillment.
If you are a manager and/or owner who would like to approve all orders before they process, Contact Us and we can alert you by email each time one of your staff places an order.
Why does my discount appear for some items and not others?
You may have access to discounted products from the same Manufacturer at different prices and with different order/shipping rules through two or more purchasing programs. These price differences may be because for some opportunities you are viewed as one type of sales influencer and for others you are seen as a different type. (eg Membership on different Teams may give you access to the same Brand, but with very different discounts and product selections).
Additionally, if you are able to see your discount on some items and not on others, there may be additional training courses that need to be completed before the Brand will offer discounts on the additional products. (Only relevant to some Brands' VIP programs that require training).
Why does my bank statement show a pending charge for an amount other than my order total?
In certain cases, a pre-authorization is used to ensure that there are sufficient funds in your account to cover the order. The pre-authorization will remain as a pending transaction until it is removed and replaced by the actual charge.
I did not receive my entire order. What happened to the other items?
Items can go out of stock after an order has been submitted. Items that are out of stock at the time of processing are canceled from the order. You are welcome to reorder items that were not shipped.
Why is there a transaction fee on my order?
A transaction fee is applied to orders to cover the costs associated with fulfillment of your order. If a transaction fee applies to your order the amount will be shown during checkout and on your order confirmation. Shipping charges will be applied separately based on the delivery method.
|
